12 month fixed term contract role to cover maternity leave.
Reporting to the UK Sales Operations Manager, the Customer Service Co-ordinator will coordinate all customer activities and will play an important role in the UK Sales Department, by being the company’s first point of contact for the customer and providing interface between the company and customer associated tasks.
The Customer Service Co-ordinator reports directly to the UK Sales Operations Manager and has close working relationships with the UK Customer Service team, Commercial Director, UK Field Sales teams and Regional Managers.
To effectively handle a wide range of incoming enquiries from UK Customers and the UK Sales team When relevant, convert/ direct incoming enquiries in to: i. Orders ii. Sales leads ( for UK sales team) and appropriate follow up in CRM iii. Written price quotations ( for UK Sales Team) iv. Initial response/ handle of product and application enquiries Support the use of CRM within the UK Sales Team by logging accurately all relevant information within the applicable Sugar Accounts records.
Provide effective support in a variety of other department administration duties Produce weekly publication of Belzona Beat Link between Marketing and UK Sales and creation of online campaigns and management of Customer database
• Previous experience working in a sales office or customer service environment • Experience within an administration support role • To have worked in a role demonstrating competent computer usage with an eye for detail
• Strong communication skills • Microsoft Office • Ability to build rapport with internal and external customers • Good personal organisation with high attention to detail • Good listener • Hands-on problem solving approach • Quick learner • Ability to manage multiple tasks • Ability to present information to others in clear, concise format