Henshaws – Harrogate Home Support Telephone Operator (on call)
Job title: Harrogate Home Support Telephone Operator (on call)
Location: Home Based
Salary: £8.21 per hour / £8,538.40 per annum
Hours per Week: 20
Annual Leave: 25 days plus 10 Statutory holidays (pro-rata for part time/term time roles)
We are recruiting for home based on call phone operators to provide an on call service to our housing & support service.
We have opportunities for a flexible and committed on call telephone operator to provide an ‘out of hours’ telephone advice and guidance to staff, service users and other stakeholders in a busy supported living service.
Key responsibilities will include:
– To provide accurate and client-centred advice and guidance to support workers, in line with service user care plans, risk assessments and current legislation/best practice.
– To keep accurate and detailed records of calls made/received and guidance provided.
– To provide thorough handovers over the phone to report any issues that have been reported.
– To respond to queries raised by service users in an empathetic and supportive manner, in line with their care plans.
Experience/knowledge of health and social care, as well as the ability to communicate effectively with staff and service users, is essential. It would be beneficial to have an understanding of policies and procedures pertaining to Health and Social Care, but full training will be given.
This role is working evenings 5-10pm, mornings 7-10am and some weekends on a rota basis. This is a great opportunity for someone looking for extra work or for something to work around the family.