Some flexibility may apply; Mon, Wed & Fri are essential days
Stirrd was created in 2019. Our ambition – to be a high quality, high experience D2C gourmet English confectionery brand. Simply put, we are deliciousness delivered: moreish treats through your letterbox monthly.
STIRRD is approaching its third anniversary and has already delighted 16,000 customers across the UK with fabulous letterbox confectionery. Our plan is to double sales and eventually launch into retail sales channels. Our product range is gradually expanding in response to customer demand.
We are now looking for additional resource to help and support our customer service & administration needs, with the remit as follows:
Key Tasks 1) Order information pull and process, spreadsheet management Actioning customer amends to orders; downloading & sorting orders by product type ready for despatch 2) Message writing, label printing, packing/fulfil & despatch-ready Hand-writing customer messages, picking stock from warehouse, printing postage labels, label application, despatch & despatch admin 3) Customer service liaison, query escalation or resolution Managing customer emails & Amazon queries. Resolving issues; sending replacement items. 4) Stock and order management/tracking/count Recording all despatched stock weekly, monthly stock takes of product & packaging 5) Managing Sample Requests Recording and sending samples for influencers/business leads/collaborations/prizes 6) Occasional marketing task support & team meeting attendance
Strong administration & organisation skills | Team player & great interpersonal skills Excel literate and able to learn Shopify & system administration capabilities Previous relevant experience a plus